Refund policy

Return & Refund Policy

Last Updated: July 31, 2026

At GlowNookStore, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered.

If your item arrives damaged, defective, or significantly different from the product description, please contact us within 30 days of delivery, and we'll work with you to provide a replacement or refund.

Eligible Returns

You may be eligible for a return or refund if:

  • The item arrived damaged or defective.
  • You received the wrong product.
  • The product is not functioning as described.
  • The item is significantly different from what was advertised.

To process your request, we may ask for:

  • Your order number.
  • Clear photos or videos showing the issue.
  • A brief description of the problem.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Products that have been used or damaged due to misuse.
  • Items returned without prior authorization.
  • Products damaged by improper handling after delivery.
  • Orders where the issue is due to incorrect use or normal wear and tear.

Return Process

To request a return or refund:

  1. Contact our support team at support@glownookstore.com.
  2. Include your order number and photos or videos of the issue.
  3. Our team will review your request within 1–3 business days.
  4. If approved, we'll provide instructions for the next steps.

Please do not return any item without contacting us first.

Refunds

Once your refund request is approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 8 hours of purchase if they have not yet been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

If a return is required, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@glownookstore.com